Hire Agency Concierge (AC) Now!
Referrals are the best compliment for any business. Consider what would happen if all your customers regularly praised you to their friends and family because of the personal attention you provide. Happy customers…more referrals…growth?
Exceptional customer service is one of the most personal and effective qualities of a successful insurance agency. With about 70% of a client base at risk of leaving because of poor customer service, you can actually turn this entire process over to the GRA Benefits Agency Concierge (AC). Here is what your customer service center will do immediately with AC:
- Raise the bar on exceptional customer service
- Answer all calls personally, using your agency name by the second ring
- Speak as your customers speak…in their terms of understanding
- Complete as much of a document as possible before sending to your customer
- Always thank your customer for doing business with you
Make sure your customers are receiving exceptional service today. Remember – customers are more likely today to talk about their positive and negative experiences on social media. Make sure your posts, likes and tweets are singing your praises and bringing in referrals! Call us today at 517.203.3121 or email us at [email protected], we’ll even throw in a singing lesson!