Customer Service can make or break a business. You may have a great product, but if your customer service team is not helpful, reliable, or are just plain hard to get in touch with, then you could lose clients and damage your reputation. The importance of a strong service team is paramount, and a key aspect of business success.
Customer service representatives are an invaluable asset and resource for companies focusing on client retention. Many business owners don’t have enough staff to employ a full Human Resources department, or they have just one HR person with limited time and resources to focus on employee benefits. At GRA Benefits Group, we are able to quickly to establish ourselves as a contact for your business and provide those crucial benefit services. In my role as a customer service representative, I do everything from simplifying enrollments through eligibility processes, providing excellent customer service for HR staff, and answering questions to assist your employees so you don’t miss an inner office beat.
To better understand our clients and their goals, I spend the day troubleshooting and answering questions with various employers and their employees. I’ve become close with their employee benefit agency, since they are the first contacts for most questions and concerns regarding their groups’ medical coverage. They know they can rely on our services. If I don’t know the answer, they have confidence that I will do my due diligence to figure out what is needed in a timely fashion. When I tell them that I’ll get back to them with a solution, it happens.
To be an effective and efficient mechanism in solving customer issues, I keep a clear mind and positive frame on the situation. Starting the workday with a good attitude makes the difference for me. There are no truly impossible problems, only resolutions that take a bit more digging.
Did you know that your mind uses many signals to interpret someone’s level of emotional engagement during conversation? When you are on the phone, tone is everything. The smile in my voice can be heard throughout the duration of the call, and those good vibes are felt by my customers. They know they have my undivided attention when I’m working through their concerns.
Everyone has had a wonderful customer service experience at one time or another that they never forget, including me. My authenticity is my wow factor! After I make that first impression with my clients, their confidence is my inspiration to work even harder. And honestly, isn’t that what we all want? To have customer service that we can count on. Automation has its lane in customer support, but it can’t replace real people helping people. Customers want to interact with a person, not a robot.
Here is a snippet from an email that a customer sent after an experience of amazing customer service with me:
“I just got off the phone with LeAyne and it looks like we are wrapping up this insurance project. I told her that I was going to email you and tell you what a great employee you have in LeAyne. From the first time we interacted all the way through just now she has been so kind, gentle, and yet tenacious as a bulldog to get this thing done on time. She even called me on Friday to reassure me that although we couldn’t get all the documents to her until yesterday, our insurance would still be good and that I had nothing to worry about.”
With every call, every email, and every interaction, my goal is to create that experience. I am the person you can count on to make you smile when you are at your wit’s end with a problem. I will go to bat for you to ensure that you’ve got a solution that works. That’s why I fit with GRA Benefits Group. This company allows me to deliver exceptional service to my clients and encourages my dedication to creative solutions. We look forward to providing you with this superior service. Contact GRA today!