Almost half of Americans were affected by data breaches in 2014. Feeling safe in this increasingly regulated and unsecure world is a misconception of the greatest proportions. As we discussed previously, agents and brokers are directly liable to individuals and the government for misuse of client information. Meaning the government will fine you directly. And [...]
You’ve likely heard of the Blue Cross Blue Shield of Michigan incident, when they announced an employee of BCBSM had taken screen shots of customer information and used the information to commit fraud. More than 5,000 BCBSM subscribers were affected. BCBSM has a compliance program in place. Their employees sign confidentiality agreements and take training [...]
Avoid HIPAA Violations and Breaches by Being HIPAA Compliant As agents, it’s your job to insulate your clients with life, health, auto and many other types of insurance…yet, if you’re like most agencies, you fail to fully insulate your business by not protecting your agency, staff and yourself from government HIPAA fines and violations that [...]
Hire Agency Concierge (AC) Now! Referrals are the best compliment for any business. Consider what would happen if all your customers regularly praised you to their friends and family because of the personal attention you provide. Happy customers…more referrals…growth? Exceptional customer service is one of the most personal and effective qualities of a successful insurance [...]
Don’t let a headline like this show up in your local news source with your name next to it. Security incidents of large companies are becoming so commonplace that most people are resigned to the idea of having their account hacked. Yet, most agents and brokers believe they are safe from hackers and laptop thieves. [...]
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