How to Create Great Experience — Without a Full Customer Service Department
Customer Service can make or break a business. You may have a great product, but if your customer service team is not helpful, reliable, or are just plain hard to get in touch with, then [...]
Make HR Processes Easier with Employee Navigator
Beyond the standard practices, there are numerous benefits to using an HR online benefit administration system. To start, HR benefit administration offers streamlined processes for employers to manage things like onboarding new employees, keeping track [...]
An Insider’s Perspective on How to Process Thousands of Employee Benefits Changes in Just Minutes
Are you manually enrolling your employees into employee benefits? Does it take you days to process a change, while your inbox fills with other important tasks you wish you could focus on? If this is [...]
How to Process Insurance Eligibility Requests
With the busy season right around the corner, are you prepared for a flood of insurance eligibility requests? Employers often need help processing their employees’ eligibility requests in an efficient manner. GRA’s Eligibility Team handles [...]
GRA History
I believe in the value of employee benefits agencies. I develop solutions to improve their profitability with tools like: agency service call centers third party employee benefit billing bill reconciliation consolidation benefit comparison/small group medical [...]
GRA HIPAA Compliance Program PHI365 podcast
Recently I was interviewed by Ryan Combs of My Family Health Insurance, Ryan does a podcast under the website the Innovative Agent. Episode 25 is where you can find me as I discuss why HIPAA [...]