Are you asking your clients key questions to help drive the solutions you provide? Are you listening to their answers so that you can actually solve their problem? Or do you find yourself going through the motions to sell your product without actually hearing the evolving needs and challenges that your product needs to solve? [...]
As we reflect on the past year, we are thankful for the growth we have shared with our clients and community partners. We wish you a safe and happy holiday season, and look forward to all that's ahead in the new year!
Customer Service can make or break a business. You may have a great product, but if your customer service team is not helpful, reliable, or are just plain hard to get in touch with, then you could lose clients and damage your reputation. The importance of a strong service team is paramount, and a key [...]
I believe in the value of employee benefits agencies. I develop solutions to improve their profitability with tools like: agency service call centers third party employee benefit billing bill reconciliation consolidation benefit comparison/small group medical ACA quoting Throughout our 30-year history, one thing has never changed: our unwavering belief in the value of agencies. We [...]
In need of a well-rounded account rep? One with 16 years of experience? One with great references? Check out our Agency Concierge staff! Hiring a new employee is always tough. They need to be trained on customer service and information security, there is a slow drag while they are becoming accustomed to the job and [...]
Hire Agency Concierge (AC) Now! Referrals are the best compliment for any business. Consider what would happen if all your customers regularly praised you to their friends and family because of the personal attention you provide. Happy customers…more referrals…growth? Exceptional customer service is one of the most personal and effective qualities of a successful insurance [...]
