GRA History

I believe in the value of employee benefits agencies. I develop solutions to improve their profitability with tools like: agency service call centers third party employee benefit billing bill reconciliation consolidation benefit comparison/small group medical ACA quoting Throughout our 30-year history, one thing has never changed: our unwavering belief in the value of agencies. We [...]

Can You Stop a Thief?

You’ve likely heard of the Blue Cross Blue Shield of Michigan incident, when they announced an employee of BCBSM had taken screen shots of customer information and used the information to commit fraud. More than 5,000 BCBSM subscribers were affected. BCBSM has a compliance program in place. Their employees sign confidentiality agreements and take training [...]

One Way to Improve Your Customer Service… Immediately

Hire Agency Concierge (AC) Now! Referrals are the best compliment for any business. Consider what would happen if all your customers regularly praised you to their friends and family because of the personal attention you provide. Happy customers…more referrals…growth? Exceptional customer service is one of the most personal and effective qualities of a successful insurance [...]

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